Privacy Policy

1. Introduction and Scope

Hewlett Computer Service ("we," "us," "our," or the "Company") is committed to protecting the privacy of individuals who interact with our website at hewlettcomputerservice.us (the "Site") and those who use our services. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights with respect to it.

This Policy applies to all personal information collected through our website, telephone interactions, in-person service visits, email communications, and any other means by which you interact with us. By using our services, you agree to the practices described in this Policy.

We serve customers in the United States, United Kingdom, and Canada. This Policy addresses legal requirements applicable to all three jurisdictions, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the UK General Data Protection Regulation (UK GDPR), and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

Information You Provide Directly:

• Contact information: name, email address, telephone number, mailing address
• Booking information: service type, preferred date/time, device description, property address
• Payment information: credit card details (processed by PCI-compliant payment processors; we do not store raw card numbers)
• Communications: messages, emails, support tickets, and any content you send us
• Account information: username, password (hashed), membership plan selection

Information Collected Automatically:

• IP address and approximate geolocation
• Browser type, operating system, device identifiers
• Pages visited, referral URLs, session duration, click patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

Information from Third Parties:

• Review platforms (e.g., Google Business, Yelp) — public reviews
• Payment processors — transaction confirmation data
• Analytics providers — aggregated usage statistics

3. How We Use Your Information

We use personal information for the following purposes:

• Service Delivery: Booking appointments, dispatching technicians, completing service visits, and following up on completed work.
• Account Management: Creating and managing your account, membership billing, and sending transactional communications (receipts, booking confirmations, service updates).
• Customer Support: Responding to inquiries, troubleshooting issues, and resolving complaints.
• Safety and Security: Background-checking technicians, verifying identity for sensitive services, preventing fraud and unauthorized access.
• Marketing (with consent): Sending newsletters, promotional offers, and service announcements. You can opt out at any time.
• Legal Compliance: Complying with applicable laws, responding to lawful requests from authorities, and protecting our legal rights.
• Improvement: Analyzing usage patterns to improve our website, services, and customer experience.

Legal Bases (for GDPR/UK GDPR purposes): Contract performance, legitimate interests, legal obligation, and consent where required.

4. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law:

5. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at legal@hewlettcomputerservice.us.

6. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out of Sale (CCPA): We do not sell personal information. California residents may exercise this right regardless.
• Limit Use of Sensitive Information (CPRA): Request limitation on our use of sensitive personal information.
• Restriction of Processing (GDPR): Request that we restrict processing in certain circumstances.
• Withdraw Consent: Withdraw consent where processing is based on consent, without affecting prior processing.

To exercise any of these rights, contact us at legal@hewlettcomputerservice.us. We will respond within 45 days (or 30 days for GDPR requests). We may need to verify your identity before fulfilling any request.

7. Contact & Data Controller

The data controller for your information is:

Hewlett Computer Service
2634 Cove Court, Vista, CA 92081-8701, US
Email: legal@hewlettcomputerservice.us
Phone: (205) 649-4627

For GDPR-related inquiries from UK/EU residents, you have the right to lodge a complaint with your local data protection authority.