Return & Refund Policy

1. Overview

Hewlett Computer Services LLC ("Hewlett Computer Services," "Company," "we," "our," or "us") is committed to providing quality products, software, digital services, and customer support. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, exchanges, and refunds may be requested for purchases made through our website or directly through our authorized representatives.

This policy applies to eligible purchases of physical products, software, digital products, subscriptions, and professional services, unless a separate written agreement specifically provides otherwise.

By placing an order or purchasing any product or service from Hewlett Computer Services LLC, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

2. Eligibility for Returns

Eligible physical products may be returned within 14 calendar days from the date of delivery, provided all of the following conditions are satisfied:

• The product is unused, undamaged, and in resalable condition.
• The original packaging, accessories, manuals, warranty cards, and labels are included.
• A valid invoice, receipt, or order confirmation is provided.
• The product has not been modified, installed improperly, or physically damaged after delivery.
• The product is not listed as a non-returnable item under this policy.

Products that do not satisfy these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.

3. Non-Returnable Products & Services

Unless required by applicable law, the following items and services are generally not eligible for return or refund:

• Downloaded software, digital products, activation keys, or license codes after delivery.
• Custom-developed websites, software, graphics, marketing campaigns, or other customized work already delivered.
• Completed consulting, technical support, installation, maintenance, or professional services.
• Subscription services already activated or partially used.
• Products damaged through misuse, negligence, accidents, unauthorized repairs, or improper installation.
• Clearance, promotional, closeout, or final-sale items unless otherwise required by law.
• Products returned without authorization or outside the applicable return period.

The acceptance of any exception to this policy shall remain solely at the discretion of Hewlett Computer Services LLC where permitted by law.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during shipping, defective upon arrival, or materially different from the item ordered, please contact us within 7 calendar days after delivery.

To help us evaluate your request, you may be asked to provide:

• Your order or invoice number.
• Clear photographs of the product and packaging.
• A description of the issue.
• Any additional information reasonably required to investigate the claim.

After review, we may offer a replacement, repair, exchange, store credit, or refund, depending on product availability, the nature of the issue, and applicable consumer protection laws.

5. Return Authorization Process

Customers must contact Hewlett Computer Services LLC before returning any item. A Return Authorization may be required before a return is accepted.

• Unauthorized returns may be refused.
• Customers are responsible for securely packaging returned items.
• Returned products should include all original accessories whenever reasonably possible.
• Customers should retain shipment tracking information until the return process is completed.

Receipt of a returned product does not automatically guarantee approval of a refund. Returned items are subject to inspection before a final decision is made.

6. Refund Approval & Processing

Once a returned product has been received and inspected, Hewlett Computer Services LLC will determine whether the return meets the requirements of this Return & Refund Policy.

• Customers will be notified whether the refund request has been approved or declined.
• If approved, refunds will be issued using the original payment method whenever reasonably possible.
• If a replacement product is available and requested, we may provide a replacement instead of a monetary refund.
• Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

Refund approval is subject to product inspection and compliance with this policy.

7. Refund Processing Time

After a refund has been approved, processing times may vary depending on your financial institution and payment provider.

• Credit or Debit Card refunds generally require 3–7 business days.
• ACH/eCheck or Bank Transfer refunds generally require 5–10 business days.
• Other payment methods may require additional processing time.
• Bank processing delays are outside the control of Hewlett Computer Services LLC.

Processing estimates are provided for convenience only and are not guaranteed.

8. Order Cancellations

Customers may request cancellation of an order before it has entered processing or shipment.

• Orders that have already shipped cannot be cancelled.
• Shipped orders may only be returned in accordance with this Return & Refund Policy.
• Digital products, software licenses, activation keys, subscriptions, or completed professional services generally cannot be cancelled once delivered or activated.
• Approved cancellations will be refunded using the original payment method where applicable.

9. Exchanges & Replacements

Where appropriate, Hewlett Computer Services LLC may offer an exchange or replacement instead of a refund.

• Replacement requests are subject to product availability.
• If the original product is unavailable, an equivalent product or refund may be offered.
• Products damaged due to customer misuse or unauthorized modifications are generally not eligible for replacement.

10. Return Shipping

Return shipping responsibilities depend upon the reason for the return.

• Customers are generally responsible for return shipping costs when returning non-defective products.
• We may cover reasonable return shipping costs when a product is defective, damaged during shipment, or incorrectly supplied.
• Customers are encouraged to use a trackable shipping service for valuable returns.
• Hewlett Computer Services LLC is not responsible for returns lost during transit before delivery to our designated return location.

11. International Orders

Orders shipped outside the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

• These charges are the responsibility of the customer unless otherwise stated.
• Shipping fees, customs duties, import taxes, and currency conversion charges are generally non-refundable.
• International delivery times may vary due to customs clearance or carrier delays.

12. Chargebacks & Fraud Prevention

Customers are encouraged to contact Hewlett Computer Services LLC before initiating a payment dispute or chargeback so that we may attempt to resolve the issue promptly.

• Knowingly submitting false claims or fraudulent chargebacks may result in cancellation of services or future order restrictions.
• We reserve the right to provide order records, shipment information, customer communications, and other relevant documentation to payment providers when responding to disputes.
• Nothing in this policy limits any rights available under applicable consumer protection laws.

13. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the State of California and the applicable federal laws of the United States, without regard to its conflict of law provisions.

Any disputes arising from purchases made through our website, including returns or refund claims, shall be subject to the jurisdiction of the competent courts located in California, unless otherwise required by mandatory consumer protection laws.

14. Consumer Rights

Nothing contained in this Return & Refund Policy is intended to limit or exclude any statutory rights that consumers may have under applicable consumer protection laws.

Where local consumer protection legislation provides additional rights that cannot legally be waived or excluded, those rights shall prevail to the extent required by law.

• Consumers remain entitled to any mandatory legal guarantees applicable in their jurisdiction.
• This policy operates in addition to, and not in place of, any rights provided by applicable law.
• If any provision of this policy is found unenforceable, the remaining provisions shall continue to apply.

15. Policy Updates

Hewlett Computer Services LLC reserves the right to revise, amend, or update this Return & Refund Policy at any time to reflect changes in our business operations, legal obligations, industry practices, or customer service procedures.

Updated versions of this policy become effective immediately upon publication on this website unless otherwise stated. Customers are encouraged to review this page periodically before making purchases.

16. Contact Information

If you have questions regarding returns, refunds, replacements, cancellations, or any aspect of this policy, please contact us using the information below:

Company: Hewlett Computer Services LLC

Email: support@hewlettcomputerservice.us

Phone: +1 813 337 7685

Address: 2634 Cove Court, Vista, CA 92081, USA

Business Hours: Monday–Friday: 8:00 AM – 7:00 PM (PT)

Saturday: 9:00 AM – 5:00 PM (PT)

Customer Support: 9:00 AM – 8:00 PM (PT), 7 Days a Week